Bank Responsibly

At PNC, we’re committed to securing the trust of our stakeholders by managing our business with integrity, transparency and accountability.

Operating by our Values

Our values are the foundation of everything we do at PNC. They guide our ethical practices, define who we are, and drive the success of our company, our customers and the communities we serve.

PNC has a set of values that drive our behavior and reflect our priorities. We hold all employees and managers accountable for demonstrating our values with customers and with one another. Upholding our values is critical to our success — and that of our customers and the communities we serve.

  • Customer Focus
    We offer products, services and experiences that fulfill our customers’ financial needs and goals in a clear and transparent way, while delivering on the commitments we make to them.
  • Diversity and Inclusion
    We value our differences and work together to create a diverse and inclusive workplace where everyone can contribute to the success of our company.
  • Integrity
    We are honest, do the right thing, conduct business with the highest ethical standards and enable our colleagues to raise concerns.
  • Performance
    We expect excellence in all that we do.
  • Quality of Life
    We promote the personal, physical and financial well-being of our employees, customers and communities.
  • Respect
    We trust the capabilities, character and judgment of our colleagues, and treat each other with respect.
  • Teamwork
    We work together to achieve our goals and celebrate our successes.

Transparent Sales and Marketing Practices

Above all, we’re committed to protecting our customers and treating them fairly. PNC reviews all sales and marketing practices on a regular basis to help ensure that this goal is met.

Our Approach to Corporate Responsibility

We’re committed to doing the right thing for our shareholders, customers, communities and employees.

Managing Responsibly
Delivering for our Stakeholders
Building a Sustainable Future

 

 

 

Complying with Laws

PNC is committed to maintaining a comprehensive Enterprise Compliance Program to effectively manage risk that could arise from violations of laws, rules or regulations — including a failure to comply with practices and industry standards set by self-regulatory organizations. The board has given our Risk Committee and Compliance Subcommittee the responsibility to oversee our Compliance Program. Our chief compliance officer (CCO), who reports to the chief risk officer (CRO), designs and oversees the program and its ongoing enhancement. In addition to regularly reporting to the board, the CCO has the authority to identify and resolve compliance issues in a timely and effective manner, as well as to escalate issues promptly to the board, board committees and executive management as needed.

Part of the Enterprise Compliance Program is the execution of a policy framework approved by the Compliance Risk Committee (CRC). The framework includes scheduled policy reviews designed to ensure that our policies reflect current regulatory requirements.


PNC’s Bank Secrecy Act (BSA) / Anti-Money Laundering (AML) and Sanctions Program is a domain within Enterprise Compliance, with the chief AML officer reporting directly to the CRO. The enterprise policy for the program aligns with regulatory expectations and provides governance and oversight of PNC business units. The program sets forth minimum BSA/AML and sanctions standards designed to ensure that PNC is providing compliant products and services and conducting business activities in compliance with applicable laws, rules and regulatory guidance. The chief AML officer provides program updates to multiple committees throughout the year, including the Compliance Subcommittee of the board.

Our enterprise policies address anti-bribery, anti-corruption, money laundering, and terrorist financing. All employees can report suspicious activity through established channels, including the PNC Business Conduct and Ethics Hotline and by filling Security Incident Report (SIR). Our Anti-Money Laundering Program is designed to safeguard our communities, company and country from financial crime, money laundering, and terrorist financing.

Every PNC employee must review, understand, and comply with all PNC policies. As such, we've implemented an annual, mandatory Compliance Training program that covers our policies and other compliance-related issues. Each year, all PNC employees are required to complete a Risk Refresher that includes BSA/AML, as well as an annual Privacy and Data Security training program. The board of directors also receives yearly dedicated AML training regarding regulatory updates, emerging developments in AML and combating the financing of terrorism/sanctions, notable enforcement actions, and changes in supervisory guidance and expectations.

For more information, visit our Compliance Program.

Ethics Program

PNC requires its employees to act according to the highest ethical standards. Consistent with this critical goal, PNC has defined seven core values to guide its employees’ conduct.

PNC’s Corporate Ethics Office is responsible for implementing PNC’s overall ethics compliance program, in support of our Values and adherence to the law. As part of this program, the Ethics Office has developed and implemented PNC’s Code of Business Conduct and Ethics and the related Ethics and Conduct Policy. The Code is reviewed and approved annually by the Audit Committee of PNC’s board of directors, and to promote accessibility and inclusiveness, is available in both English and Spanish.

The Code and related policy contain guidance and standards for employees to follow when conducting business on behalf of PNC. The documents also detail the multiple avenues for employees to contact the Ethics Office to report ethical concerns, including an anonymous PNC Business Conduct and Ethics Hotline.

PNC encourages all employees to speak up if they are aware of conduct that is inconsistent with our values or the ethical principles established by PNC’s Code and related policies. These documents are updated as needed in accordance with changing laws, rules and regulations, and identified trends.

Throughout employment, employees are required to complete annual enterprise-wide training that addresses employees’ ethical obligations and expectations PNC holds for its employees. Topics covered during the training typically include, conflicts of interest, gifts and entertainment, political activity, and the requirement to follow all relevant laws and regulations. The training also addresses the obligations of all employees to report ethics violations, and the process for seeking pre-approval or preclearance from the Ethics Office for certain activities.

In addition to ethics training, PNC highlights the importance of ethical conduct through its annual performance review process. Every employee at PNC has a risk goal that is tied to their responsibility to act in an ethical manner, and every employee must attest they have read, understand, and will comply with the Code and related policies. This performance metric is in place to ensure that our employees are accountable for the ethical implications of their work and have an understanding of the significance of relevant policies.

The Ethics Office evaluates the continued effectiveness of our overall ethics compliance program through an annual survey sent to a representative population of employees, as well as through an assessment of the types of ethical concerns that employees are raising and their resolution.

Read our Code of Business Conduct and Ethics to learn about our ethics program.

Our Commitment to Human Rights

We’re committed to doing the right thing for our shareholders, customers, communities and employees. We do this work because it helps our stakeholders succeed, and because it helps our business succeed, and we continuously refine our strategies to address the changing needs of the various constituencies we serve. First and foremost, this means being committed to the fundamental human rights principles included in the United Nations Universal Declaration of Human Rights, as outlined in our Human Rights and Modern Slavery Act Statements, a legal requirement for commercial organizations conducting business in the U.K., where PNC maintains a strategic international office.

Read PNC's Human Rights Statement.

At PNC, we’re committed to doing the right thing for our shareholders, customers, communities and employees.

For more information, read PNC's Modern Slavery Act Statement.

In addition, PNC’s third-party providers are expected to demonstrate high standards of business conduct and integrity. Our Supplier Code of Conduct establishes expectations for suppliers regarding ethical business practices.

For more information on how we engage with suppliers, download the Supplier Code of Conduct.

Related Resources

Security & Privacy

Customer Privacy and Security

Our customers trust us to safeguard the privacy of their personal and financial information —a responsibility that tops our list of priorities.

Learn more about Customer Privacy and Security

Corporate Responsibility

Corporate Governance

A strong foundation in governance helps drive our company’s success and positive reputation.

Learn more about PNC Corporate Governance

Financial Education Resources

Financial Access

We are committed to helping our customers take the next step forward in their financial lives — wherever they are in their personal journey.

Learn more Financial Access